Shipping policy

Last updated: January 9, 2024

Thank you for choosing Firdos Market for your shopping needs. Here, we outline our shipping policy to provide you with transparency and clarity regarding the delivery of your orders.

Order Processing Time

Orders are typically processed within 3-5 business days (excluding weekends and holidays) after payment confirmation. Please note that processing time may vary based on the product type and availability.

Shipping Rates and Options

Shipping costs and available options will be calculated at checkout based on the weight, dimensions, and destination of your order. We offer various shipping methods, including standard and expedited options, to accommodate your preferences and delivery time requirements.

Domestic Shipping

We offer both domestic and international shipping. For international orders, please be aware that additional customs duties or taxes may apply upon receipt, depending on your country's regulations. These fees are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your shipment and estimate its delivery date.

Shipping Delays

While we strive to meet our estimated delivery times, unforeseen circumstances such as weather conditions, customs delays, or other external factors may affect the actual delivery date. In such cases, we appreciate your patience and understanding.

Incomplete or Incorrect Addresses

It is the responsibility of the customer to provide accurate and complete shipping information during the checkout process. Please double-check your shipping address to avoid any delivery issues. If an order is returned to us due to an incomplete or incorrect address provided by the customer, additional shipping fees may apply for reshipment.

Lost or Stolen Packages

[Your Website Name] is not responsible for lost or stolen packages. Once an order has been marked as delivered by the carrier, it is the customer's responsibility to ensure the security of the package.

Contact Us

If you have any questions or concerns about our shipping policy, please contact our customer service team through the contact form. We are here to assist you and ensure a positive shopping experience with Firdos Market.

Thank you for shopping with us!